Our policy regarding refunds for purchases made within Kryoslash Warriors
At Kryoslash Warriors, we strive to ensure complete customer satisfaction with Kryoslash Warriors. This Refund Policy outlines the circumstances under which we may provide a refund for purchases made within our game.
Please read this policy carefully as it explains your rights and our obligations regarding refunds. By making a purchase in Kryoslash Warriors, you agree to this Refund Policy.
Due to the nature of digital goods and services, all purchases in Kryoslash Warriors are generally final and non-refundable. However, we may consider refund requests in exceptional circumstances as outlined below.
Important: All purchases of virtual currency and virtual items are considered consumed upon purchase and are generally non-refundable.
We may consider refund requests in the following limited circumstances:
Refund requests must be submitted within 14 days of the original purchase date to be considered.
The following items and circumstances are generally not eligible for refunds:
| Item/Circumstance | Reason |
|---|---|
| Virtual currency that has been partially or fully spent | Considered consumed upon use |
| Virtual items that have been used in gameplay | Cannot be returned once used |
| Change of mind or dissatisfaction with gameplay | Subjective experience not covered |
| Bans due to violation of Terms of Service | Consequence of policy violation |
If you believe you qualify for a refund under our policy, please follow these steps:
Submit a refund request through our support system with detailed information about your issue.
Include your player ID, purchase details, and a clear explanation of why you're requesting a refund.
Our team will review your request within 5-7 business days and may ask for additional information.
We'll notify you of our decision. If approved, the refund will be processed to your original payment method.
Approved refunds may take 7-10 business days to appear in your account, depending on your payment provider.
If you made your purchase through a third-party platform (Apple App Store, Google Play, etc.), their refund policies may apply:
For purchases made through the Apple App Store, refund requests must be submitted directly to Apple through their official process. We cannot process refunds for App Store purchases.
Google Play purchases are subject to Google's refund policies. Refund requests should be submitted through the Google Play Store interface.
For purchases made through other platforms, please consult the specific refund policy of that platform.
We may consider refunds for accidental purchases if requested immediately and if the item has not been used. Please contact our support team as soon as possible.
If a refund is granted, the corresponding virtual currency or items will be removed from your account. If this results in a negative balance, your account may be temporarily restricted until the balance is resolved.
Once approved, refunds typically take 7-10 business days to process, depending on your payment method and financial institution.
In some cases, we may offer an exchange for an item of equal value instead of a monetary refund. This is evaluated on a case-by-case basis.
If you have questions about our Refund Policy or wish to submit a refund request, please contact us:
We may update this Refund Policy from time to time. We will notify users of any material changes by posting the new policy on this page and updating the "Last Updated" date.
Continued use of Kryoslash Warriors after any changes constitutes acceptance of the updated Refund Policy.